Your service provider may be supplying an earlier release and the level of features supported may vary.

AGG Smart Cloud

Integration Type

Client Add-in with Events

Add-in Classification

Controlled

Product / License Type

DB

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

aggsmart

Application:

AGG Smart Cloud

Market:

General CRM

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via Go Integrator for BT:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Automatic call activity logging:

Manual call activity logging:

Additional features:

Integration with Notes:


Additional features

Features provided by the application vendor

Notes / Advisories

AGGSmart stores a record of the extension ID, caller ID and time of call in their internal database. On it's CMS, when the operator presses “Search”, the system looks at the most recent call and searches our system for the callerID. If it matches an existing customer, the customer is bought up on screen with their order history. If it cannot find a customer, it creates a new customer with the caller ID already filled in.

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Other Information

Operating System:

Windows

Installation Options:

Mandatory remote installation required.

Product:

Go Integrator (v3) for BT

References

  1. AGG Smart Cloud (Product Website)